FREE SHIPPING On Orders Above $150
Shipping & Returns
We strive to ensure your E3Live products arrive safely and as quickly as possible. Please review our shipping and return policies below. If you have any questions, our customer service team is happy to help.
SHIPPING
Fresh Frozen
Frozen products are shipped Monday through Wednesday only to help ensure they arrive in optimal condition.
Orders placed later in the week may be held until the following Monday to avoid packages sitting in transit over the weekend.
Estimated delivery within the Greater Toronto Area (GTA):
- 2–3 business days
If you’re outside the GTA, shipping times may vary depending on your location.
RETURNS
Due to the perishable nature of frozen products:
All frozen items are final sale and cannot be returned or exchanged.
For eligible non-frozen merchandise, all returns require prior written authorization from E3Live Canada.
Before returning any product, please contact us to obtain a Return Merchandise Authorization (RMA) Number.
Phone: 1-866-848-2565
Email: e3live@rawelements.ca
When requesting an RMA, please include:
- Invoice number
- Product description and item number
- Reason for return
- Number of units being returned
- Lot number
- Expiry date
RETURN CONDITIONS
Once your return has been received and inspected, an appropriate credit will be issued.
Please note:
- Returns shipped Freight Collect will not be accepted.
- Sales representatives cannot authorize returns or issue credits.
- If a pickup has been arranged, products must be packaged securely using appropriate packing materials.
- Products damaged during return shipping are not eligible for credit.
Damaged Products & Shipping Issues
If your shipment arrives damaged or there is an issue with your order, please notify us within 48 hours of delivery.
To help us resolve the issue quickly, please include:
- Photos of any damaged items
- Your invoice or order number
- A description of the issue
Contact us immediately:
Phone: 1-866-848-2565
Email: e3live@rawelements.ca
Join the Club
And get 10% off your first order!
© 2026 E3Live Canada. All rights reserved.
