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Our One-Year Satisfaction Guarantee
At E3Live Canada, we believe in the quality of the products we offer. That’s why we proudly stand behind our non-frozen products with a One-Year Satisfaction Guarantee.
If, for any reason, you’re not completely satisfied with your purchase, we’re here to help. Our goal is to ensure every customer has a positive experience shopping with E3Live Canada.
What's Covered
Our One-Year Satisfaction Guarantee applies to eligible non-frozen dietary supplements purchased directly from E3Live Canada.
If you’re not satisfied with an eligible product within one year of your purchase, simply contact our customer service team. We’ll work with you to determine the best resolution based on your situation.
Frozen Products
Due to food safety regulations and the temperature-sensitive nature of frozen products, frozen items are not covered under the One-Year Satisfaction Guarantee and are final sale.
Frozen products are carefully packaged and shipped Monday through Wednesday to help ensure they arrive in optimal condition. If your shipment arrives damaged or there is an issue with your order, please contact us within 48 hours of delivery so we can assist you.
How to Make a Guarantee Claim
To begin a guarantee claim, please contact our customer service team with:
- Your order or invoice number
- The product name
- A brief description of your concern
Our team will review your request and guide you through the next steps.
We're Here to Help
Customer satisfaction is important to us. If you have any questions about our products or our guarantee, we’re always happy to assist.
Phone: 1-866-848-2565
Email: e3live@rawelements.ca
For information about shipping schedules, return procedures, or damaged shipments, please visit our Shipping & Returns page.
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